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When I click 'Download Now,' all I see is a larger version of the image.
Don't worry -- this is SUPPOSED to happen when you download a JPEG or GIF image. To complete the download:

  1. Right-click (Windows) or click-hold (Mac) the larger image.

    NOTE: If click-holding doesn't bring up the pop-up menu, try pressing the Ctrl key and click-holding simultaneously.

  2. Choose Save Image As..., Save Picture As..., or Download Image to Disk from the POP-UP menu. (Do NOT use the "Save As" option from the File pull-down menu!)

  3. In the "Save As..." window that appears, specify where you want the image to be saved. TIP: Saving the image to your desktop will make it easier to find later.

  4. Click Save.
  If you have any questions, please contact Customer Service by e-mail at, or by phone at 1-800-482-4567, weekdays from 9 am to 5 pm EST. International customers please call 1-519-489-4694.  

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