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The image I downloaded has a '.thm' extension.
If your image's filename ends in ".thm", you have downloaded the thumbnail (preview) instead of the full-size image. To download the full-size image:

  1. Find the thumbnail again.

  2. Click on the thumbnail to get to the download area. (Do NOT right-click or click-hold.)

  3. Click Download now to the right of the appropriate file type.
For further instructions on downloading individual images, see How do I download an image?
  If you have any questions, please contact Customer Service by e-mail at, or by phone at 1-800-482-4567, weekdays from 9 am to 5 pm EST. International customers please call 1-519-489-4694.  

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