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The image I downloaded is jaggy with large pixels.
You probably downloaded the thumbnail (preview) instead of the full-size image.'s previews are very small (1.5 inches max) and very low-resolution (only 72 dots per inch).

To see if you have downloaded a preview, look at the filename -- thumbnails have a ".thm" extension.

If you have downloaded a preview, you will need to download the full-size image:

  1. Redo your original search to find the thumbnail again.

  2. Click on the thumbnail to get to the download area. (Do NOT right-click or click-hold.)

  3. Click the Download now link to the right of the appropriate file type.
For further instructions on downloading individual images, see How do I download an image?
  If you have any questions, please contact Customer Service by e-mail at, or by phone at 1-800-482-4567, weekdays from 9 am to 5 pm EST. International customers please call 1-519-489-4694.  

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