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The image I downloaded has a '.bmp' extension.
If your browser's temporary Internet files and history are very full, then the browser will only save your images as .bmp files. To correct the problem in Internet Explorer 6.0:

  1. Select "Internet Options" from the Tools pull-down menu.

  2. Under "Temporary Internet Files," click Delete Cookies....

  3. Under "Temporary Internet Files," click Delete Files....

  4. Under "History," click Clear History.

  5. Click OK.

For instructions on fixing the problem in a different browser, please check your browser's help documentation.

  If you have any questions, please contact Customer Service by e-mail at, or by phone at 1-800-482-4567, weekdays from 9 am to 5 pm EST. International customers please call 1-519-489-4694.  

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